Admission & Discharge
For all planned cases, Customer service executive shall inform you a day prior on date and time of arrival. Please carry your Emirates ID, all available medical reports and insurance card for the admission process.
Meals are included in the room charge. Arabic, Asian & Continental variety of food is available from the nutrition & dietary service. Vegetarian preferences and other special diets (therapeutic diet as per physician’s order or according to patient’s clinical condition) are also catered for. Meals and refreshments for the guests are available in OLIVE Diner or Breathe Cafe.
The hospital provides dressing gowns, bedroom slippers and toiletries. The hospital is under CCTV surveillance. However, we highly recommend leaving valuables and jewellery at home or handing over to your family.
Room categories offered are Deluxe/ Single/ Twin Sharing room. All rooms have en-suite bathrooms and are fully furnished with telephones, mini-fridge and multi-channel satellite television. All rooms have a sofa bed to accommodate one person for an overnight stay.
It is best to pack a suitcase two weeks in advance, including pre-washed nursing bras, baby vests, baby gowns, mittens and wrapping blankets. You should provide copies of passport with visa page, Emirates ID and marriage certificate with UAE attestation (both parents) at the time of admission, failing which provision of birth certificate may be delayed. Incase of NICU admission for the baby, please contact the billing department as the standard maternity packages do not include these charges.
All admitted patients need to wear hospital wrist ID band clearly stating their full names and UHIDs to ensure identification. Make use of the call bell system at bedside and in all bathrooms in case of assistance.
Self-paying Patients-Expenses not covered by insurance plans will have to be settled by the patient via cash or credit card.
Insured Patients-Aster Hospital is empaneled with the top insurance companies for providing medical cover: Dubai Insurance, Amity, Nowhealth, pentacare, NGI, Health360, Wapmed, Nextcare, Oman, Al Madallah, Interglobal, Mednet, Allianz, AXA, Al Khazna, Saico, Adnic, NAS,Alico, National Life & General,Neuron, MSH, Symphony,Daman (H4267). Expenses not covered by insurance plans will have to be settled by the patient by cash or credit card.
Families are requested to arrange for home clothes, transport and finances for the planned day of discharge. The discharge summary and instructions including medication, follow up details other advice will be explained and handed over to the patient. The discharge process typically takes 3 hours or less from the time of confirmation by treating doctor.
Our facilities have won several certifications. including a Quality department led by experts in hospital quality management, which ensures that each and every facility not just maintains but also upgrades its quality standards, time and again.